Form
SV-5
Title of sheet
Correspondence
Sheet
5 of 6
Issued by
SOLVIEN LLC
1Correspondence
Write to us. We answer within 24 hours.
1.0Summary
Email is the main channel and is open around the clock, every day. The telephone is answered on weekdays.
2Channels
Where to reach us.
2.0Notes
Every entry below belongs to SOLVIEN LLC. Use the email address for anything that needs a written record.
2.3Postal address
SOLVIEN LLC1801 Russellville Rd
Bowling Green, KY 42101
United States
3Message form
Fill in four boxes.
3.0Instructions
All four boxes are required. Say what you sell and in which countries: it lets us answer with specifics the first time.
4Questions already answered
Six answers on file.
4.1Question
What does the Standard plan cost?
8.9% + €0.40 per transaction, with a 10% rolling reserve. There is no setup fee.
4.2Question
When do I receive my money?
The next day, on every plan. The payout schedule can be adjusted, and each transfer comes with an itemised statement.
4.3Question
Where can my customers pay from?
45+ countries, in 135+ currencies, using 20+ payment methods: cards and local methods.
4.4Question
How long does integration take?
A first test transaction usually goes through within the hour. There are SDKs for JavaScript, Python, PHP and Ruby, and 25+ platform integrations.
4.5Question
Am I tied in for a fixed period?
No. There is no minimum term. You may close your account as set out in the Terms of service.
4.6Question
Who actually processes the payments?
Regulated third-party payment providers and acquiring partners process the payments, hold the funds and settle them. Processing is PCI DSS compliant and data is encrypted with AES 256-bit.